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Job Title: Desktop Analyst II
Location: Fremont, CA
Duration: 6 months
Our client has a need for a Desktop Analyst II. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you!
The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:
Interacts with users to understand and document all IT issues
Install and maintain computer systems and peripherals following established standards and guidelines
Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members
Assist with the planning and implementation of IT projects across multiple sites
Be the primary IT point of contact for a critical manufacturing site
Description: Be first level of IT support for business users across multiple sites
Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions
Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
Open service requests and manage warranty repairs with hardware vendors
Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery
Retire old IT assets including record keeping and appropriate asset disposal
Follow-up on equipment delivered to other sites and assure equipment was received and set up properly
Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10
Excellent interpersonal skills and ability to work effectively with others
Demonstrated customer service and support skills
Resourceful, customer focused, team player
Positive, winning attitude
Associate or Bachelor's degree in Information Technology, or related certifications with 3+ year(s) of experience in a similar role
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
Participation in training sessions, presentations, and meetings
Travel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driverís license is necessary.
Ability to lift up to 50 lbs.
May require work in manufacturing facilities wearing protective clothing
As an employee with ASAP, you will be working through an established and well respected organization that goes above and beyond for our Clients and Talent. We are dedicated to providing our Associates with professional and responsive attention and we are here to assist with any questions or concerns you may have. Your diligence and professional commitment will be rewarded with competitive compensation, including benefits.
Available benefits for this position may include (but are not limited to):
∑ Excellent medical, dental, and vision
∑ Short Term Disability/LTD
Who We Are:
ASAP is the expert solution for companies seeking a skilled contract/contingent workforce. Our expertise, market knowledge and recruitment proficiency make us the source for providing companies seeking highly skilled Financial, IT, Engineers and Technicians to fill contract, temp-to-perm, and direct hire opportunities.