Customer Service Specialist (7000319)
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Aerotek is a part of Allegis Group, the #1 Staffing Agency in the United States. We are a privately held organization with 250+ offices nationwide, and work with 95% of the Fortune 500 companies.
Working at Aerotek and why you will love it
We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment. To ensure your success, you will take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to help develop themselves and others. Aerotek promotes exclusively from within.
Ensuring our contract employees receive superior service in the areas of human resources, payroll, and administrative support.
Essential Duties and Responsibilities
Responsible for ensuring our customers including, but not limited to contract employees receive superior human resource, payroll and benefits support. Specific responsibilities include, but not limited it:
* Welcome and on-boarding calls
* Regular customer service check ins
* Provide contractor performance feedback
* Receive weekly time card
* Answer any and all frequently asked questions
* Contractor coaching (performance, attendance personal issues)
* High attention to detail
* Provide World Class Customer Service
* Partner with various internal teams to ensure communication
* Minimum 2 years of customer service experience
* Strong computer skills- word and excel a must
Education and/or Experience
BA/BS degree (preferred)
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.