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[Administration Manager] Customer Solutions Specialist II

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Immediate Need for Experienced & Reliable - - -MultiTASKING Customer Solutions Specialist!!! ***TEAM and Customer Centric SKILLS a MUST***The Customer Solutions Specialist II interacts with sales and operations to support the customer order process which includes pre-sale and post-sales service functions. This role provides administrative support to the Customer Solutions team.

Generates and delivers standard quotes and non-standard quotes. Supports drafting of first-time non-standard and special quotes.Prepares customized ASRs for customers with routine/program testing needs.Initiates CIFs, prepares response to customers including and engages TAM as deemed necessary and appropriate.Responds to SNCs and CRCs to minimize sample on-hold timeMaintains SOX and Export compliance practices in the following areas:customer setupcontract review of logged in jobPO/payment follow uppreparation of sales ordersperform credit card transaction.

Supports routine/standard technical inquiries and collaborates with TAMs for non-routine inquiries and requests.Works closely with TAMs supporting preparation of forecastParticipates in customer engagement strategic discussions to ensure long term customer loyalty.Maintains customer records by updating account information.Follows up and coordinates customer issues to ensure resolution.Receives and works with Sample Receiving Support to ensure on-time delivery of bottles, samplers, tubes, hazmat shippers and swabs order requests

BS Degree in Chemistry or other related field, or equivalent directly related experience.Minimum 3 years customer service or service-related experience.Effective oral and written communication skillsProficient in data entry; computer skills, Microsoft Word, and Excel
Semiconductor industry experience a plus


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