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Member Service Specialist (Call Center)
- ~1 year Call center background
- ~1 year Customer service/Admin/Inbound calls
- Healthcare/Pharmacy is a plus
Why choose this Opportunity?
- Paid training from Day 1
- Start date 10/19
- Remote work - no commute or business attire required!
- Meaningful work helping people get the medicine they need to feel better and live well
- Fun atmosphere - the WorkFromHome contact center team is one of the most highly engaged at Prime Therapeutics!
Daily Responsibilities/Job Description:
- Receive incoming calls from members, pharmacies, and doctors' offices about requests for information on medication and pharmacy benefits
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
- Navigate modern technologies such as extracting and researching data from various software platforms and multitasking dual computer screens while assisting Member concerns
- Maintain a suitable home office (i.e. locked door, desk, internet, etc.) and meet Prime required remote internet connectivity standards
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Other duties, as assigned
If you would like to have a more in depth conversation with me about the next steps in this application, I'd love to schedule a call with you this week to go over the roles and application process.
To be considered you must complete a "Team Fit Test".
Notre monde nous tient cur. Reconnu Best of StaffingMD par nos clients et le talent que nous recrutons, AerotekMD Inc. se distingue comme chef de file du recrutement et en de la dotation de personnel grce sa grande comprhension des liens entre le talent et les affaires. tant donn qu'Aerotek est un partenaire stratgique de plus de 18 000 clients et 300 000 employs contractuels chaque anne, son approche axe sur les gens lui permet d'offrir un avantage concurrentiel ses clients et des emplois gratifiants ses employs contractuels. Aerotek, dont le sige social est Hanover, au Maryland, exploite un rseau de plus de 250 bureaux non franchiss, comptant plus de 8 000 employs internes dvous servir nos clients. Aerotek est une socit en exploitation d'Allegis Group, un fournisseur multinational de solutions en matire de talent. Pour en savoir davantage, consultez le site aerotek.com/fr-ca.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.