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Customer Service Specialist (7309802)

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Attention Customer Service Professional: My client--a patient transport company in Philly--is in need of a Customer Service Specialist! If you are qualified for and interested in this role, please apply:
Location: Philadelphia, PA (NOT a remote opportunity)

  • 2+ years customer service experience

  • 1+ years' experience in the healthcare field

  • Ability to type 35+ WPM

  • High school diploma or equivalent required


  • Record and initiate investigation of complaints, grievances and general issues via phone and all incoming communication channels

  • Initiate corrective actions

  • Work closely with other work streams to complete investigations

  • Collect all necessary supporting information to accurately provide a resolution

  • Monitor complaint aging report in order to comply with turnaround requirements on resolution

About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

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