[ Back ] [ The Roadtechs Medical / Pharmaceutical Job Board ] [ Help ] [Edit ] [Mark Position Closed ]
General Purpose of Position:
Manage the technical helpdesk for the Beauty department
Manage the parts area including inventory for beauty, shipping and repair
Track shipping of parts for customers
Manage in house testing, repairs, and returns of beauty components
Job Duties and Responsibilities:
Models a professional attitude in technical support, customer service, shipping, and repair
Utilizing technical parts knowledge to help the team asses any customer issues and needs
Overseeing and assessing Beauty Parts and Technical Services staff activities and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of the technical business operation.
Training staff in areas of technical customer service and company policies.
Provides the best technical support, customer service (CS), shipping, and repairs
Communicates well with other members of the team on all departmental issues
In house, manages the beauty parts and technical service areas by:
o Troubleshooting / Parts replacement recommendations
Provide part numbers / Provide installation information
Provide other information as needed for Beauty customers
Manage in house testing and repairs with Beauty CS Department
Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
Ensure all personnel have the correct status of any repairs
Ensure all repairs are completed and the equipment is returned to the customer
In the field:
o Provide technical support for beauty chairs, shampoo units, processors
Assist Dealers and end-users with installation and operation of beauty equipment
Assist Dealers with correct parts / part numbers for beauty equipment
Work to troubleshoot and repair products in house and at customer locations as needed
Educate customers on equipment
Performs other duties as assigned
maintenance technician, mechanical, electrical, troubleshooting, customer service skills
Top Skills Details:
Additional Skills & Qualifications:
Training &/or Experience:
Extensive experience in Technical and Customer Service
Some experience in mechanics, electronics, and Personal Computers
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.