General Purpose of Position:

Manage the technical helpdesk for the Beauty department

Manage the parts area including inventory for beauty, shipping and repair

Track shipping of parts for customers

Manage in house testing, repairs, and returns of beauty components

Job Duties and Responsibilities:

Models a professional attitude in technical support, customer service, shipping, and repair

Utilizing technical parts knowledge to help the team asses any customer issues and needs

Overseeing and assessing Beauty Parts and Technical Services staff activities and providing them with regular performance-related feedback.

Strategizing and monitoring daily activities of the technical business operation.

Training staff in areas of technical customer service and company policies.

Provides the best technical support, customer service (CS), shipping, and repairs

Communicates well with other members of the team on all departmental issues

In house, manages the beauty parts and technical service areas by:

o Troubleshooting / Parts replacement recommendations

Provide part numbers / Provide installation information

Provide other information as needed for Beauty customers

Manage in house testing and repairs with Beauty CS Department

Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer

Ensure all personnel have the correct status of any repairs

Ensure all repairs are completed and the equipment is returned to the customer

In the field:

o Provide technical support for beauty chairs, shampoo units, processors

Assist Dealers and end-users with installation and operation of beauty equipment

Assist Dealers with correct parts / part numbers for beauty equipment

Work to troubleshoot and repair products in house and at customer locations as needed

Educate customers on equipment

Performs other duties as assigned

Skills:

maintenance technician, mechanical, electrical, troubleshooting, customer service skills

Top Skills Details:

Mechanical Knowledge

Electrical

Troubleshooting

Customer Service

Additional Skills & Qualifications:

Training &/or Experience:

Extensive experience in Technical and Customer Service

Some experience in mechanics, electronics, and Personal Computers

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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