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Talascend is currently seeking a Service Installation Engineer for a direct hire opportunity with our client. This role will serve the LA area. Candidates can live in either the Huntington Beach area or the Lake Forest, CA area.
Discuss, diagnosis, and repair robot operational and process problems as reported by the customer or internal service hotline.
Troubleshoot, repair, and maintain company Robots and controllers, electrical control devices, and peripheral equipment.
Document company products and related peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
Provide daily reports to the Service Supervisor & Dispatch to update status & availability.
Complete Field Service reports for each customer call/visit.
Maintain a service tool kit and documentation to facilitate rapid customer response.
Perform warranty service on company products.
Coordinate responsibilities, activities, and schedule with Service Supervisor to ensure customer satisfaction, proper billing, and support collections activities.
Communicate frequently with involved company America employees and customer employees to ensure that expectations are being met.
Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
Work out of a home office for coordinating activities and supporting customer through the Hotline in between service calls.
The Service Installation Engineer must be able to travel to a customer site on a momentís notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions.
Providing client customers with on-site repair, troubleshooting, programming or maintenance services for client robots and related system peripheral equipment on an emergency or unscheduled basis.
Ideal candidate will have the following experience/skills and education:
Associates degree in a related technical field, or equivalent technical education, or equivalent relevant experience.
Minimum of three years of experience working in a related environment.
Minimum three years of experience in robotics integration / installation / service.
Mechanical / Electrical / Pneumatic troubleshooting, teardown, and repair experience.
Previous experience with company application software and programming is highly preferred.
Expert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation.
Ability to read and interpret PLC ladder logic.
Previous experience with company robots, controllers and peripheral equipment on RJ3iB, R30iA, and R30iB control platforms is highly preferred.
Previous experience with common robot applications (spot welding, arc welding, material handling).
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of this position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary. Background check and drug screen may be required for this position.
If you are interested in other positions with Talascend, please visit our website at www.talascend.com.
Talascend is proud to be an Equal Opportunity Employer M/F/Disability/Veteran.