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Helpdesk Specialist

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Posted by: Value Added Solutions <> on November 14, 2017 at 07:50:35. Click here to reply to this post via Email.Click here for help with email link

Contract / Temp to Direct / Direct Hire: Contract
City: Oak Ridge
State: Tennessee
Country: United States
Zip or Postal Code: 37830

Helpdesk Specialist I (Part Time)
Pay Range: $14.70 to $26.45/hr.
Contract Length: Long Term

• Associate Degree in Computer Science, Information Systems or have equivalent experience
• At least three years of relevant experience (or an equivalent combination of education and experience.) At least four years’ experience with Microsoft Office applications.
• Relevant IT experience in an administration and support capacity.
• Excellent communications and computer skills.
• Experience in the business and information technology processes of a major U.S. Department of Energy (DOE) contractor complex.
• Must be able to move and connect IT equipment including computers, monitors and printers, etc.
• Must be able to effectively communicate to other IT team members and assist users with basic computer setup as needed.

Roles and Responsibilities:
• Troubleshoot issues as directed by the IT Infrastructure Manager or Helpdesk lead
• Provide enhanced support to senior managers to ensure their level of services is effective
• Administer services in the execution of special initiatives or campaigns desired by IT management
• Furnish assistance answering Helpline requests or service for laptops, desktops, software, printers, software computer accounts and passwords.
• Supports the deployment of IT equipment to the field, and gives day-to-day technical support to clients.
• Contributes guidance in the checkout process for personnel leaving the project or company.

For persons with disabilities: If you require assistance completing, or are unable to complete the online resume/application process, please contact:
Ginger Jamrog @ (865) 425-7580
Mon. - Fri. 9am - 4pm
706 S. Illinois Ave., Ste. D-105
Oak Ridge, TN 37830
Value Added Solutions, Inc. is an Equal Opportunity Employer and supports a drug-free work environment.

To apply, please visit our career page at or email your resume to


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