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USAR9083 - HELPDESK SPECIALIST 1 - OAK RIDGE, TN - LONG TERM - NO PD DUE BY 9/21
ReNuke Services, Inc is seeking a Helpdesk Specialist at our client site in Oak Ridge, TN
* Troubleshoot issues as directed by the IT Infrastructure Manager or Helpdesk lead.
* Provide enhanced support to senior managers to ensure their level of service is effective.
* Administer services in the execution of special initiatives or campaigns desired by IT management.
* Furnish assistance answering Helpline requests for help or service for laptops, desktops, software, printers, software computer accounts and passwords.
* Supports the deployment of IT equipment to the field and gives day-to-day technical support to clients.
* Contribute guidance in the checkout process for personnel leaving the project or company.
* Works under direct supervision on routine tasks as per established procedures.
* Works with other team members and/or end-users to troubleshoot basic problems.
* Participates in the development of basic solutions
* Associate degree or technical diploma/degree in Information Technology and 2+ years of relevant experience in IT or 6+ years of relevant IT experience in an administration, support and/or oversight capacity.
ReNuke Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability or protected Veteran status.