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[Cyber Security Specialist] Cyber Technical Support

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Job Title: Cyber Technical Support
Location: Richland, WA
Duration: 7 Months

Our client has a need for a Cyber Technical Support Specialist. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you!

Overview:

The Cyber Tech Support Rep will assist with vulnerability reviews, condition report reviews for cyber, and assist with walk downs of plant cyber equipment. Under general supervision, this position is responsible for providing prompt and courteous service to users as they call the Help Desk for technical assistance, supporting IS analysts in applications and operations, and software management, installation, and inventory.

Responsibilities:
• Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs.
• Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs.
• Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues.
• Maintain the fleet of laptop computers. Load appropriate software and e-mailboxes for customer checkout. Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary.

Requirements:
• An AA degree in computer related field; OR unrelated AA plus one year experience, OR, in lieu of degree, a High School diploma plus three years of experience.
• Experience needs to be directly related to Information Systems/Help Desk.
• Client/server infrastructure experience.
• Computer/help desk support experience.
• Local area network and desktop computer architecture knowledge.
• Thorough understanding of required duties of a computer support field environment.

Preferred Qualifications:

• Associate’s degree from an accredited college or university in a Computer Sciences, Engineering, or Sciences related fields preferred
• Supporting and troubleshooting Windows Operating System and Microsoft Server, client server computing, middleware, and TCP/IP networking; Microsoft Applications such as Office, Internet Explorer, SCCM, and SCOM.
• IT Telecommunications environments, such as telephone circuits, data communications, plant cabling concepts.

Additional:
As an employee with ASAP, you will be working through an established and well respected organization that goes above and beyond for our Clients and Talent. We are dedicated to providing our Associates with professional and responsive attention and we are here to assist with any questions or concerns you may have. Your diligence and professional commitment will be rewarded with competitive compensation, including benefits.
Available benefits for this position may include (but are not limited to):
• Excellent medical, dental, and vision
• 401(k)
• Short Term Disability/LTD


Who We Are:
ASAP is the expert solution for companies seeking a skilled contract/contingent workforce. Our expertise, market knowledge and recruitment proficiency make us the source for providing companies seeking highly skilled Financial, IT, Engineers and Technicians to fill contract, temp-to-perm, and direct hire opportunities.


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