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Associate Software Engineer/Network &Telecommunications
RFQ Number 551125
12 Months (2000 hours S/T and 200 O/T per year)
US Citizenship Required: Yes
DUTIES AND RESPONSIBILITIES:
1. Program Support
a. Safety is a primary responsibility in each job performed. Obtain safety training, obey
safety rules, and make safety an integral part of each task. Take the necessary steps to
stop work if continuing the job is unsafe or will create an unsafe condition.
b. Comply with team processes and practices for execution of assigned tasks.
c. Complete assigned administrative tasks in a timely and quality fashion.
d. Ensure compliance with technical requirements of assigned work.
e. Work on multiple tasks simultaneously and must be able to respond quickly to diagnose
and resolve networking issues.
f. Define specific problems based on general problem information from management
and/or customers. Plan technical effort and coordinate activities with those of other
divisions, departments and sections to focus areas and solve problems.
g. Primary duties include assisting in network design, installation, monitoring, and repair.
a. Utilize ITS Policies, Procedures, Standards and Guides such as software, configuration,
and project management policies.
3. Customer Service
a. Actively manage and improve customer relationships through regular communications,
timely completion of agreed upon milestones, and service reliability.
b. Understand customer priorities and objectives and take an active role in accomplishing
c. Transmit feedback from customers to other ITS areas or management.
a. Keep peers and manager informed of trends, significant problems, unexpected delays,
and anything new in the environment.
Work Hours: A 40-hour work week is scheduled. ITS is presently using the 9/80s AA schedule (9 hours/day, four days a week, Monday – Thursday and 8 hours on Friday, followed by a 9 hour/day, 4-day work week, Monday – Thursday, off Friday). Work week excludes SRS holidays. Each workday has a 30-minute lunch. Night and weekend work will be required during this project. This position requires on-call assignment outside of normal working hours. This will be a maximum of one week out of every six weeks. The service provider must remain within a one hour driving distance of the site and remain fit for duty during the on-call assignment. Most on-call support will be performed remotely from home using SRNS provided equipment. Occasionally, travel to the site during afterhours on-call will be required. Time spent activity resolving on-call issues will be compensated by a 1 to1 swap of normal working hours or overtime payment, at the discretion of the manager. Service provider must have the ability to be familiar enough with local processes and procedures to take on-call support without assistance within three months of the start of the period of performance.
For immediate consideration, please submit a resume to email@example.com and firstname.lastname@example.org.
UDR Consulting, INC is a Service-Disabled Veteran-Owned, Woman-Owned, Minority-Owned, Small Disadvantaged Business. An Equal Opportunity Employer supporting a drug-free work environment.