Administrative Support-5693227-Alburquerque, NM Duration: 2-3 years
One (1) Position Available!
US Citizenship Required
Physical Work Location State : NM
Schedule Type: Full-Time(40 Hours)

JOB SUMMARY
We are seeking an experienced, proactive, individual to join our Security Connection Team! In this role, you will serve as a Security Connection Representative for the Security Connection telephone help-line. You will play a vital role as a liaison between various customers and security program staff in answering security related questions.

DUTIES
On any given day, you may be called on to:
- Answer phone calls, emails and/or instant messages to provide answers related to safeguards and security program requirements and polices, as well as identify other corporate resources to assist our members of the workforce.

- Maintain current knowledge of security procedures, equipment standards, and technology,
encompassing multiple security subject areas.

- Employ in-depth interview techniques to ascertain the customer needs.

- Accurately disseminate security-related information to members of the workforce through effective verbal or written communications.

- Review and update program documents and related security knowledge base articles.

- Work closely with the Security Incident Management Program (SIMP) team to assist receiving initial calls and provide administrative support to help with potential incidents of security of concern.

- Collaborate with the Security Awareness Team, and Security Communication/Outreach points of contact to aid in effective small and broader communications.

- Assist with development of metrics that are used to track and trend data.

- Regularly collaborate with program points of contact from various Safeguards & Security topical areas to ensure content provided to the community is accurate.

QUALIFICATIONS
Education:
'- High school diploma plus five (5) or more years of related experience; or equivalent combination of education and experience.

Experience/Skills:
- Three (3) years of customer service-related experience.
- Ability to obtain and maintain an active DOE Q security clearance.

Qualifications we Desire:
'- Experience providing excellent customer service with a strong customer focus to a diverse community.
- Experience with providing call center and/or help-desk related support.
- Demonstrated ability to work effectively with other team members, but also independently (with minimal supervision), in a fast past paced, dynamic environment while meeting short deadlines/deliverables.
- Computing skills to include experience with MS Office, SharePoint and WordPress.
- Knowledge and experience in one or more security topical areas (e.g., Information Security, Physical Security, Personnel Security, Incidents of Security Concern)
- Familiarity with federal security policies (e.g., directives, code of federal regulations)
- Broad understanding of programs, policies, organizations, procedures, and administrative systems.
- Demonstrated ability to solve problems and achieve results.

Schedule Type: Full-Time
Hours: 40
Clearance Type: Q clearance (Not required to start)

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https://olhinc.clearcompany.com/careers/jobs/bd3b09d0-ea41-a2b2-e057-ef98c816f002/apply?source=3159148-CS-54382