IT Vendor Management Analyst (320730)
Posted by: BHI Energy <email@example.com> on September 12, 2018 at 09:17:02. Click here to reply to this post via Email.
Contract / Temp to Direct / Direct Hire: Contract
Country: United States
Zip or Postal Code: 49202
Duration (-/+) 6months
Location- Jackson, MI
The Vendor Management Analyst supports the efforts of developing, promoting and facilitating all aspects of the IT vendor management program. The Analyst will monitor & report vendor performance and adherence to contractual requirements; support the alignment of the organization's vendor management practices to its strategy; and help identify & realize opportunities for contract cost reduction. This role reports up to the IT Vendor Management Lead and will be required to work closely with internal IT business partners and Suppliers.
Responsible for analyzing monthly Service Level Management reporting and working with Managed Service Provider counterpart to deliver accurate reporting.
Lead quarterly Service Level Management update process, draft and execute resulting change orders as required.
Analyze and report on vendor performance to contract (e.g., service level agreement (SLA) attainment or deliverable schedule adherence), proactively identifying areas for correcton or improvement.
Identify and track vendor issue escalations and resolutions. Lead/participate with business partners in resolving escalations.
Conduct and / or participate in account reviews with strategic and other selected vendors to ensure business relationships are fostered and maintained. Formulate and implement strategies to improve customer / vendor relationships with strategic and other selected vendors. Determine opportunities where such vendors can improve performance and / or lower cost.
Develop and maintain strong working relationships with business partners and actively represent the VMO. Serve as a point of escalation to resolve contract or vendor performance issues and serve as a liaison between the business and Supply Chain to come to agreement on contractual issues.
Design and maintain documented policies, standards, processes, and procedures necessary to accomplish the functions of the position.
Provide training, as appropriate, to business partners on policies, standards, processes, and procedures.
Project, issues/risk management as assigned
Advanced complex reporting & analysis skills Advanced written & verbal communication skills Understanding of vendor management principles and practices Strong negotiation and conflict resolution capabilities Understanding of and ability to write IT Statements of Work Strong computer skills (SharePoint, Excel (e.g. Pivot Table and vLookup), Outlook, Word, PowerPoint, SAP, ServiceNow).
Ability to work independently as well as within a team environment Understanding of IT outsourcing contracts and governance of outsourced contracts Relationship management skills Project plan development and execution Issues and risk management Experience in managing IT vendor contracts preferred
Bachelor's degree in business management, supply chain, Information Technology, or a related field. IT Vendor Management experience (4 years) may be substituted for education. Professional experience of 3-5 years in related field is required.
Skills and Experience:
SERVICE LEVEL AGREEMENT
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