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[Helpdesk Technician] Engineering Technologist II - 180412

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Engineering Technologist II (Distribution) – Checkout Desk, Cincinnati, OH.
Job Description: This position will be working on the Checkout Desk supporting the Distribution Management System (DMS) for the Cincinnati DCC(Distribution Control Center). As DSCADA one line screens and point mapping becomes available for testing, the equipment must be set-up in the DMS/DSCADA systems.
This position will be responsible for verifying the DMS/DSCADA system is configured correctly to communicate with the equipment and that all alarms, events, analogs and status' are received as expected.
Other tasks may include:
Trouble shooting, data clean-up, updating documentation and development of statistical analysis.
Major Job Duties

• Practices a “Safety First” attitude incorporating company safety rules and policies in all aspects of daily work.

• Follow a scripted test procedure and verify that DMS/DSCADA Systems reflect proper information (alarms, events, analogs, status) as a result of testing.

• Track issues as they are identified and re-test when resolved.

• Prepare thorough and accurate technical and business reports, effective correspondence, accurate documentation and well-maintained records.

• Responsible for implementing and ensuring adherence to system specific policies & procedures.

• Track and analyze system and business key metrics. Participate in data analysis and root cause investigations.

• Responsible for developing, writing and updating user documentation.

• Support continuous improvement and make recommendations for process improvements.

• Operate in a stressful environment and multi-task effectively.

• Work independently and is self-starting performing tasks indicative of the job. Works well without direct supervision.

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